Thank you for your emails of support. We are proud that you came to count on us to do the right thing when it matters. This form gives some flexible options to those who have already registered for our Chicago May 2020 event.

Below are some options for your consideration. You can make your choice before Tuesday, April 28 2020.

Cancel your ticket. As per our Terms and Conditions, cancelling between now and April 14 (30 days before the start day of the conference) will result in a 50% refund of the original amount paid. Cancelling after April 14 (30 days or less before conference) will result in no refund.

Cancellation Policy
In the unlikely case the conference is canceled, NeoNorm, LLC will refund the full amount paid, but is not liable for any expenses incurred by the cancellation of the event, including but not limited to transportation or lodging related to the event.
In case you need to cancel your registration(s), cancelling thirty (30) days or more in advance will result in a 50% refund of the original amount paid and no refund will be issued if the cancellation occurs within thirty (30) days of the conference start day.


Convert your existing ticket to an online Live Streaming ticket and receive a 25% refund of the original amount paid. This option will be in open till Tuesday, April 28 2020 (because as per our contact with the Venue, we need to give head counts by then, so we don't pay penalties). This means that 25% of the original amount paid will be refunded back to the same credit card used to make the payment within two weeks after the end of the conference.

A Live Streaming Ticket means that you will be joining the conference online on your browser (we will send you a link). You will be able to see the presentation slides, hear the presenter, see the presenter and/or audience via a camera at the center of the conference room, and ask any questions via text or using your microphone. Pretty much like any other business/corporate conference meeting.


Transfer your ticket to one of our two next conferences, which are:

Boston, October 8-9, 2020 (see Venue Info here)
Chicago, April 22-23, 2021 (Gleacher Center, same set up as this upcoming conference)


This means that you get no refund or any price adjustment, but you get to attend either one of the above two events.

We really want to thank you for your emails of support. We feel fortunate to have built such a wonderful group of attendees who trust us to do right by them. We hope our decisions above give you flexible alternatives that absorb some of the uncertainty of this unfortunate virus situation.

We wish you all a safe Spring season!

Please contact us with any questions or concerns.

Michael Tsiappoutas, PhD

Conference Chair

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